Check who can authorise the work. A landlord, utility, council or emergency service may be the right first contact. This enquiry form is not an emergency dispatch service. Local reporting contacts are below; this enquiry service does not provide emergency dispatch.
First decide which help is needed
Quick answer
A gas smell or suspected carbon monoxide is not an ordinary repair enquiry. Use direct official emergency guidance immediately. A stopped boiler without those signs may still need urgent attention because of weather, leaks or occupants’ needs, but the response depends on the actual situation. This website does not operate a heating team, dispatch an emergency service or monitor incidents. Do not wait for review of the form where people or the property are unsafe. The immediate safety response and a later permanent repair are separate tasks.
If you smell gas
Do this now
Leave the property and call the National Gas Emergency Service on 0800 111 999 from a safe place. Avoid flames and do not operate electrical switches. Follow the emergency operator’s instructions. National Gas publishes the official precautions; do not delay direct contact to complete this form or search for a repair quote. Do not assume an emergency make-safe attendance repairs the boiler permanently. Describe any LPG or other fuel arrangement to the relevant supplier and emergency responder so advice fits the actual installation.
- Leave the affected property and keep clear of danger.
- Avoid flames and electrical switches.
- Call 0800 111 999 from a safe place and follow advice.
Sources: National Gas: emergency contacts
Carbon-monoxide alarm or suspected exposure
Go outside and seek medical advice promptly if you suspect carbon-monoxide exposure; do not return until advised it is safe. NHS guidance says to call 111 for suspected symptoms and 999 for serious signs such as breathing difficulty, sudden confusion, loss of consciousness, weakness or chest/muscle pain. Suspected gas-appliance carbon monoxide also needs the National Gas Emergency Service on 0800 111 999. Carbon monoxide cannot be ruled out by absence of a smell. This site does not assess symptoms or replace emergency advice.
Sources: NHS: carbon monoxide poisoning
Water, electrical equipment and other hazards
Keep clear of water reaching electrical fittings and do not open boiler covers or touch exposed parts. A leak near equipment needs direct competent assessment. If there is fire or immediate danger to life, get out, stay out and call 999. Do not restart equipment left unsafe or unavailable by a professional. Safe temporary arrangements should be explained by the attending business. Photographs taken only from safe ordinary access may help later, but gathering evidence must not delay the direct response to an unsafe situation.
Useful next steps
The responsible landlord or emergency service
A gas-emergency report goes directly to 0800 111 999; it is separate from arranging appliance repair. Use emergency services where there is immediate danger to life. Do not wait for this enquiry service, which cannot dispatch an engineer or guarantee an appointment.
Ipswich council tenants should also use their landlord’s current urgent repairs route for managed equipment. For other tenancies, contact the responsible landlord or agent. Once direct reporting has been handled, identify who may authorise the repair and tell a business what has already been made safe by the responsible professional.
Sources: Gas emergency contacts · Council tenant handbook May 2025
Call-out scope and permanent repairs
Ask before authorising repair work
For a directly contacted repair business, ask what it can attend to now, what charges apply and who authorises work. Making safe, diagnosis and a completed permanent repair may be separate stages. Parts, fuel type, access and connected-system faults can affect what is possible. Clarify later visits, VAT and any cover or warranty route. Confirm the emergency charges and response arrangements directly. Keep a clear record of restrictions on use and the follow-up required before the equipment can return to service.
At handover, ask for the specific restrictions on use and share them with the responsible occupier, landlord or manager. Record whether a further registered professional, manufacturer or supplier must act before operation resumes. Keep the emergency report and repair invoice together. A later business should know what has already been made safe and which question remains unresolved.
- What is included now: safety, diagnosis or full repair?
- What remains unavailable and what follow-up is required?
- What charges, parts and further visits need approval?
Planned work after the immediate concern
A follow-on enquiry can cover diagnosis, repair, servicing or a replacement proposal. Describe the system, safe observations and existing paperwork. Avoid restarting equipment to reproduce a hazardous condition or assume the emergency service’s visit included a complete appliance repair.
In Ipswich, a replacement proposal affecting listed fabric or a new flue route needs the appropriate property checks. Tenancy permission and cover conditions also remain separate. We review enquiries and may help connect them with a suitable business; scope and availability are confirmed directly by that business.
Sources: Listed buildings advice · Council tenant handbook May 2025 · Gas emergency contacts